QUESTIONS ABOUT RETURNS?

Last updated March 30, 2023

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with ISPM 15 standard wood box or original package provided with the product.

 

RETURN PROCESS

To return an item, please email customer service at info@abbamakine.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the nearest DHL shop or contact to DHL collect your item.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

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EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

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QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+13234125584

info@abbamakine.com